3.6 Visitor centres
graphic
Stonehenge visitor centre
A visitor centre is a building which interprets a nearby attraction but is not the main attraction in itself. Its functions may include reception and orientation for visitors, provision of tourist information, visitor management, refreshments, toilets and other visitor services, as well as interpretation, which is the primary objective. A visitor centre (often called heritage centre or interpretive centre) tells a story, whereas a museum is based on a collection. The story may be about heritage, culture, countryside, or an industry.
According to Sightseeing in the UK, there are around 500 visitor centres in the UK, about 7% of the total number of attractions. There has been a large increase in the number of visitor centres during the last ten years, with 259 being opened between 1989 and 1999. (The Sightseeing figures are an underestimate because some visitor centres are included in other categories, such as workplaces or historic houses. 
Most visitor centres are not run for profit and are operated by public agencies, trusts and other community-minded organisations. Some commercial operators are not looking for direct profit from their centre, but expect indirect benefits like those from public relations, or sales promotion. Sightseeing in the UK analyses ownership as follows, grouping trusts and other non-profit-making bodies under 'private', together with private companies.